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Privacy Policy

Privacy Policy

Last updated: 13th October 2025

  1. Introduction

Wild Animal Health (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.  This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our professional services.  We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

Wild Animal Health is a UK-based consultancy providing expert services in wildlife health management, disease risk assessment, and conservation translocation programmes.

Contact details:
Wild Animal Health
145 Beaconsfield Road, Norwich NR3 4AB, UK
Email: info@wild-animal-health.com
Telephone: 07940 892630

If you have any questions about this policy or how we handle your data, please contact us at the above email address.

  1. The Data We Collect

We may collect, store, and use the following types of personal data:

  • Identity data: name, job title, organisation name
  • Contact data: email address, telephone number, postal address
  • Project data: details relevant to your enquiry or contract, including information about the sites, projects, or animals involved
  • Financial data: payment details (for invoicing and accounting purposes)
  • Technical data: IP address, browser type, and site usage statistics (via analytics tools)

We do not collect sensitive personal data unless it is necessary for a specific project and with your consent.

  1. How We Collect Your Data

We collect data in the following ways:

  • When you contact us via our website, email, or phone
  • When you engage our services or enter into a contract with us
  • When you visit our website (through cookies or analytics tools)
  • When you provide information voluntarily (e.g., through a form or feedback request)
  1. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide professional advice
  • Deliver contracted services and manage client relationships
  • Send reports, invoices, and relevant communications
  • Comply with legal or regulatory requirements
  • Improve our website and services

We will only use your data when we have a lawful basis, such as:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests (e.g., communicating with clients)
  • Consent (for marketing or optional data collection)
  1. Sharing Your Data

We do not sell or rent personal data.  We may share information only when necessary with:

  • Professional partners or subcontractors assisting with project delivery
  • Legal, accounting, or IT service providers under confidentiality agreements
  • Regulatory bodies when required by law

All third parties are required to handle your data securely and only for the intended purpose.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

In general:

  • Project and report data: retained for up to 7 years after project completion
  • Financial records: retained for 6 years (as required by HMRC)
  1. Data Security

We have implemented appropriate technical and organisational measures to prevent accidental loss, unauthorised access, or disclosure of your personal data.

Access is restricted to authorised personnel only, and all digital data is stored securely with password protection and regular backups.

  1. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Request transfer of your data to another organisation
  • Withdraw consent where it was previously given

If you wish to exercise any of these rights, please contact us at [Insert contact email].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.

  1. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve user experience.  Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but this may affect website functionality.

  1. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, with the updated date displayed at the top.

  1. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email:  info@wild-animal-health.com